ServiceReport consulting module

Consulting module with implementation option

In addition to financial indicators, contemporary service reporting also includes measuring and evaluation customer satisfaction, service omnipresen quality and performance. With regard to the evaluation of your activities, we'll analyse the current situation and support you in setting up a powerful, automated system.

Select your version!

We offer three different versions of this consulting module:

Compact
Complete
Intensive

They differ in the scope of preparations, number of activities, elaboration of results and the type of collective follow-up work and documentation.

Objective

All versions of the Report consulting module have the objective setting in common, for example:

Transparency: Performance - Service/Product quality - Efficiency – Customer satisfaction
Automated data capture and analysis, configurable reports
Regional, national and international data assessment and comparisons
KPI definition for areas of activity, product areas and service channels
Adjustable escalation procedures for deviations in critical areas
...

Defining objectives, surveying and discussing the initial situation are done at the start of the project and is part of the joint preparation.

Activities and results

You can select the scope of our activities, results, follow-up work and our part in implementation with the version of the Report consulting module.

Details

Find out all the details about our approaches by requesting our “ServiceZukunft^® consulting modules” brochure. Alternatively, we would be happy to prepare an individual quote for you. Please contact us using the chat option or via our contact form.