ServiceReport consulting module
Objective
All versions of the Report consulting module have the objective setting in common, for example:
Transparency: Performance - Service/Product quality - Efficiency – Customer satisfaction
Automated data capture and analysis, configurable reports
Regional, national and international data assessment and comparisons
KPI definition for areas of activity, product areas and service channels
Adjustable escalation procedures for deviations in critical areas
...
Defining objectives, surveying and discussing the initial situation are done at the start of the project and is part of the joint preparation.
Activities and results
You can select the scope of our activities, results, follow-up work and our part in implementation with the version of the Report consulting module.
Details
Find out all the details about our approaches by requesting our “ServiceZukunft® consulting modules” brochure. Alternatively, we would be happy to prepare an individual quote for you. Please contact us using the chat option or via our contact form.