ServiceCustomer consulting module

Consulting module with implementation option

Satisfied customers turn over good revenue, repeatedly buy your products and are positive multipliers for new business. We’ll determine current customer satisfaction for you, customer needs and develop measures with you to cover these needs and increase satisfaction.

Select your version!

We offer three different versions of this consulting module:

Compact
Complete
Intensive

They differ in the scope of preparations, number of activities, elaboration of results and the type of collective follow-up work and documentation.

Objective

All versions of the Customer consulting module have the objective setting in common, for example:

Achieving good to very good customer experience and satisfaction
Greatest possible coverage of customer needs with the service range
The loyal established customer as a positive multiplier for new business
360° customer perspective in aftersales service for a perfect experience for the customer
Support concept - solutions for internal, external, direct and indirect customers
...

Defining objectives, surveying and discussing the initial situation are done at the start of the project and is part of the joint preparation.

Activities and results

You can select the scope of our activities, results, follow-up work and our part in implementation with the version of the Customer consulting module.

Details

Find out all the details about our approaches by requesting our “ServiceZukunft^® consulting modules” brochure. Alternatively, we would be happy to prepare an individual quote for you. Please contact us using the chat option or via our contact form.