ServiceConcept consulting module

Consulting module with implementation option

Having a concept, a programme, an all-encompassing service concept gives your customer the feeling of being in good hands. Interested parties, that is future customers, are impressed and are assured in their decision. We’ll analyse your business operations service, determine the needs of your customers and design your new service world.

Select your version!

We offer three different versions of this consulting module:

Compact
Complete
Intensive

They differ in the scope of preparations, number of activities, elaboration of results and the type of collective follow-up work and documentation.

Objective

All versions of the Concept consulting module have the objective setting in common, for example:

Creating an all-encompassing “service world” for the company
Strong, positive differentiation from the competition, service as a USP.
New individual and attractive service portfolio that promotes revenue
Integration of all internal and external service channels, e.g. partners
Optimally covering customer needs, significantly raising satisfaction
...

Defining objectives, surveying and discussing the initial situation are done at the start of the project and is part of the joint preparation.

Activities and results

You can select the scope of our activities, results, follow-up work and our part in implementation with the version of the Concept consulting module.

Details

Find out all the details about our approaches by requesting our “ServiceZukunft^® consulting modules” brochure. Alternatively, we would be happy to prepare an individual quote for you. Please contact us using the chat option or via our contact form.