ServiceActive consulting module

Consulting module with implementation option

Meeting the requirements of aftersales in day-to-day business requires a good organisational structure and complete functions, e.g. support level, training/knowledge, call/case management, back office and field service, sales, admin, etc. We’ll analyse your current setup and work out how to optimise it.

Select your version!

We offer three different versions of this consulting module:

Compact
Complete
Intensive

They differ in the scope of preparations, number of activities, elaboration of results and the type of collective follow-up work and documentation.

Objective

All versions of the Active consulting module have the objective setting in common, for example:

Efficient organisation for rendering services, internally and externally
Complete business area functions to cover customer needs
Professional use of personnel, external, material and logistics resources
Secure information and data availability with escalation procedures
Services orientated towards customer needs and corporate benefits
...

Defining objectives, surveying and discussing the initial situation are done at the start of the project and is part of the joint preparation.

Activities and results

You can select the scope of our activities, results, follow-up work and our part in implementation with the version of the Active consulting module.

Details

Find out all the details about our approaches by requesting our “ServiceZukunft^® consulting modules” brochure. Alternatively, we would be happy to prepare an individual quote for you. Please contact us using the chat option or via our contact form.